Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Full name
• Email address
• Phone number
• Property address or location details (when applicable)
• Communication preferences and opt-in consent records (including timestamps)

Non-Personal Information

We may automatically collect:

• IP address
• Browser type and device information
• Pages visited and interaction data
• Cookies and similar tracking technologies

Communication Records

• Contact form submissions
• Service requests
• SMS, email, and call history related to your inquiry

2. How We Use Your Information

We use your information to:

• Schedule estimates and service appointments
• Communicate via SMS, email, or phone based on your consent
• Maintain legally required records of communication consent
• Improve website functionality and user experience

3. SMS Messaging & Compliance

By opting into SMS communications, you agree to receive text messages from R&K Plumbing LLC related to:

• Our plumbing and septic services
• Appointment confirmations and reminders
• Transaction-related updates
• Customer support communications

Opt-In & Consent

• SMS messages are sent only after explicit opt-in
• Consent is collected through website forms with a dedicated, unchecked SMS consent checkbox
• Timestamped opt-in records are securely stored

Opt-Out

• Reply STOP at any time to unsubscribe
• You will receive a confirmation message
• No further messages will be sent unless you re-opt in

Help

• Reply HELP for assistance
• Or contact us by phone at (850) 202-6004 or by email at [email protected]

Message & Carrier Disclosure

• Message frequency varies based on your interaction
• Message and data rates may apply
• Carriers are not liable for delayed or undelivered messages

SMS Data Protection Statement

Your information WILL NOT be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent records are excluded from any data-sharing arrangements. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing & Disclosure

We DO NOT sell or trade personal information.

We may share information only with:

• Technology service providers (CRM, SMS delivery, email platforms) solely to deliver requested services
• Legal authorities when required by law

All SMS consent data is excluded from any third-party sharing beyond message delivery providers.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards, including:

• Secure CRM access controls
• Encrypted data transmission
• Restricted internal access to personal data
• Ongoing compliance monitoring

6. Cookies & Tracking Technologies

Cookies may be used to:

• Analyze website traffic
• Improve functionality
• Enhance user experience

You may disable cookies through your browser settings.

7. Your Rights & Choices

You may:

• Request access to or deletion of your personal data
• Withdraw communication consent at any time
• Opt out of email or SMS communications

Requests can be made by contacting us using the information below.

8. Third-Party Links

Our website may link to third-party websites. We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this policy periodically. The most current version will always be available on this page.

10. Contact Information